Terms of Use

U. S. Shipping Only

At this time, we are able to ship orders to addresses in the United States only. No P.O. Boxes, APO, or FPO addresses; and shipping addresses in Alaska and Hawaii will not be processed.

Charges & Delivery

We charge a flat fee of $6.95 on all orders regardless if multiple orders are combined or made on the same day.

  • Orders are shipping using USPS and UPS.
  • Orders will be shipped within 1-3 business days, unless your item is out of stock. Total delivery time can be 7 - 10 business days from date of purchase.

Cancellation Fees & Policies

Order Cancellation/Restocking Fee Policy: All orders which have been processed and shipped are subject to a 25% restocking fee. All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed or cancelled sometimes, we are unable to do it free of charge. We strictly adhere to the following cancellation policy:

  • If you cancel your order BEFORE it has been shipped, you will be assessed a 10% cancellation fee before credit is issued.
  • If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures above. The cancellation will have to be treated as a Return with all applicable fees.
  • If you are mistakenly shipped the wrong item, we will will assist you in getting the right product in the shortest time possible without any charges.
  • Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.

Returns

All returns may be made within 15 days of receipt of the product and of course, products returned must be received back in re-sellable condition. All cosmetic products such as makeup, cremes, etcetera, will not be taken back or refunded if opened, damaged, or unsealed in any way. Also, shipping will not be refunded and a 25% restocking and handling fee will be charged to the client. Please note that clients must obtain an authorization number prior to sending back returned product. Such authorization number may be obtained by having an order number and by e-mailing: returns@piginlipstick.net. Once such process is followed, refunds will be made through PayPal.